Eye Vet

Terms and Conditions

Fees and payment terms
Fees are subject to VAT at the current rate. You will be provided with a detailed statement for every visit. Fee levels are determined by the amount of time spent on a case and will reflect the drugs, materials and consumables used.

Payment must be made at the time of your visit. Payment methods are cash, credit or debit card.

Please see our separate dedicated page for more information about fees and insurance.

Treatment costs
Written estimates will be given to you regarding the approximate costs for any treatment, procedure or surgery. The final invoice may be above or below the estimate given due to the nature of the work undertaken (amount of drugs given, theatre time, anaesthetic times etc). Should the ophthalmologist deem it necessary to perform further procedures not discussed previously, he/she will telephone you to inform you of the intended procedure, the approximate costs and to get your permission to do so.

Settlement Terms
Eye-Vet Referral Practice Ltd operates a payment-at-the time-of-treatment policy. Consultations should be paid for at the end of each consultation and in-patient procedures should be paid for on collection of the patient.  Should an account not be paid at time of treatment, then a text will be sent to the owner, and then if it becomes necessary for additional reminders to be sent, further charges will be incurred. These however, may be deducted if payment is made promptly. After due notice to you the client, overdue accounts will be pursued through the county courts and if still unpaid will result in a county court injunction against you. This will affect your credit status. All court costs will be added to the outstanding balance on the account.  Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit will result in the original account being restored to the original sum with further charges being added in respect of bank charges and administrative costs together with interest on the principal sum.

Out of Hours Service
Eye Vet offers at 24 hour service. Out of hours service is weekdays between 5pm and 9am the following morning, and at weekends from 5pm Friday evening until 9am Monday morning.  During this time, referring veterinary surgeons may phone to get advice from an ophthalmologist or to refer an emergency case.

Out of hours consultations incur an increased consultation charge, and treatments or surgeries performed during out of hours incur increased fees. Written estimates will be provided.

All payment for out-of-hours treatment must be paid at the time of the visit or at the time of discharge of your animal.

Under no circumstances will direct claims be set up during out-of-hours

In some circumstances, another ophthalmology referral centre may take the out of hours service from us. Please be aware that you may be asked to travel to a different centre in a minority of cases.

Repeat prescriptions and written prescriptions
All Prescription Only Medicines Category V (POMV’s) must be authorised by a vet and we request 48 hours notice for any repeat prescriptions. Your pet must have been seen by the ophthalmologist within the last 6 months in order to abide by current regulations regarding dispensing of medications.

You may request a written prescription from the ophthalmologist for medication which your pet is prescribed. This can only be medication prescribed by the ophthalmologist – any medications prescribed by your own vet for any other medication condition remains the responsibility of your own vet.

Off licence medicines
It may sometimes be necessary to use medications which are deemed “off licence”. This means that the medication may not be licensed for use in that particular species for that particular condition. When this is the case, authorised human medication is often used. By reading and accepting these terms and conditions you authorise the use of such medications provided by the ophthalmologist. You will be asked to sign an off-license form should you be dispensed any such medication.  By signing this form you give permission for their use and accept any attendant risks associated with their use.

Ownership of Records
Case records, including case history and any photography, radiographs or similar documents remain the property of Eye Vet Ltd and will be held under confidentiality agreements. Copies of such records may be passed on by request to another veterinary surgeon taking over or following up the case.